Peter Nel

Operations & BPO Leader | General Management | Lean, Scalable Execution

Cape Town, South Africa

Portrait of Peter Nel

About

With over 20 years of experience in operational and strategic management, I’ve planned, launched, and led BPO and other projects across multiple business lines and geographies. I’ve built strong client relationships while consistently delivering results and exceeding expectations.

Core competencies: operational management, business development, relationship management, training, P&L management, campaign implementation, analysis and contractor & supplier management.

I’m passionate about finding and creating synergies among people, products, and services—balancing strategic vision, profit imperatives, market-share demands and effective processes.

A practical strategist and clear communicator, I adapt quickly to change and new challenges. With my knowledge and experience, I add strong and lasting value to any business—available for Contract, Fixed-Term or Permanent roles.

Core Competencies
Operations ManagementBPO Setup & ScaleP&L ManagementProcess ImprovementTraining & EnablementRelationship ManagementContractor & Supplier ManagementCampaign ImplementationAnalysis & ReportingForecasting & CapacityQuality & CSATWFM & SchedulingSLA Design & ControlVendor GovernanceOnboarding & SOPsChange ManagementCommercial Modelling
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Selected Results
35% faster work-order turnaround via DMAIC and centralized workflow
12% spend-variance reduction and 15% material cost reduction
Scaled BPO site from 0 → 400+ FTE in 4 months while meeting onboarding SLAs
Directed operations up to 950 FTE, sustaining SLA attainment with daily management
Client & Leadership Words

“A consummate professional… calm, organized, and broad industry knowledge.” — R. Bezuidenhout

“Transformed the role; delivered capex projects worth tens of millions of rands.” — M. Odendaal (COO)

“Highly efficient and organized… adept at managing and motivating teams.” — A24 Group

Talk to me

Looking for an operations leader who can build teams, fix processes, and deliver measurable results? Let’s talk.

Email: peter@peternel.co.za
WhatsApp: Message me

Quick Facts
  • 20+ years across SA, UK, USA
  • Built teams up to 950 FTE
  • Hands-on & data-driven
  • BPO channels: voice, email, chat
  • Industries: BPO, QSR, Operational Management
  • Available: Contract, Fixed-term, Permanent
  • Mensa member